Message from Our Management
IT Allies was founded with the sole purpose of providing excellent service to our customers. Over the years we have evolved into a value-added service provider, offering a vast range of products and services. In that time though, our core focus has always remained that of excellence and customer satisfaction. We pride ourselves on the high standard of service we provide guarantee your satisfaction.
Our Core Values
In a landscape as diverse and competitive as the IT Industry, it is important to not only provide the best possible service at the best possible price but to provide a service and build relationships with customers that are long-standing and beneficial. With this in mind, IT Allies is committed to ensuring that we always act and treat our clients like they are our only client.
The Way We Work
IT Allies strongly believes that only when a business is in need of our services do we enter into an agreement. As such, we do a lot of the ground work before any contract is in place.
Learn your environment
The very first step we undertake is to identify whether or not we are really needed. We do this by performing a comprehensive assessment ofour potential client's entire environment so that we can fully understand the scale of what is required and what may be expected of us as your IT Partner. Included in this assessment is needs analysis to understand whether the environemtn currently in place meets the need of the work force. We also perform a full security audit to uncover any concerns around data security, protection and disaster recovery. We literally go through your entire environment with a fine tooth comb.
The second step is to analyse your IT expenses and uncover any over spending that could be happening. This includes looking for duplicate expenses, understanding what you are paying for and identifying whether you are getting what you are paying for. Whats more, we will also uncover instances where you could be saving on costs by procuring better value for money services where you could be spending less for a better service, or spending less for the service you already have in place.
Build a wish list
In most cases, Small to Medium Enterprises employ solutions as and when they are needed. This often results in sprawl and disjointed systems which become difficult to manage. The third step we take is to learn what the pain points in your business are and what exactly drives the growth of your IT infrastructure. We gather this information and use it to help build a roadmap and vision for IT in your business to help plan and scale the infrastructure as your business grows, without last minute, unplanned expenses.
Once we have gathered all of the required information from the Assessment, Cost Analysis and Needs Analysis, a comrehensive report is provided to you. Detailed in this report are all of the steps we recommend you take to scale your business in a cost effective and efficient manner, while ensuring the current and future needs of the business are met from an IT perspective.
You have peace of mind
It is only after the full analysis has been completed that we propose a managed services SLA. Detailed in the SLA are the responsibilities of IT Allies, turn around times, penalties for non compliance and costs involved. IT Allies will only propose an SLA if we are 100% sure that we will add value to your business in the form of improving operational efficiency and or lowering operating expendature from an IT perspective.